Flight Redemption
- Can I book a flight departing for the same day?
- Can I add my frequent flyer number to the flight redemption or booking made through Ajwaa program?
- Can I request special meals such as a child’s meal or a baby’s meal through Ajwaa Program?
- Can I get assistance for families traveling with children? Or special requests such as wheelchair/ bassinet/etc. for my Ajwaa travel bookings?
- Do I need to reconfirm my flights after a booking is confirmed?
- How do I receive my airline tickets? What is an E-Ticket?
- Are the airline tickets upgradeable to Business/First class?
- Can I hold a reservation? Or can I make a wait list reservation?
- Can I change a passenger’s name after purchase? Is the ticket transferable?
- I did not cancel my reservation and I am a “no show”. Do I get a refund?
- Can I convert airline miles to points to buy a ticket?
- Can I utilize my airline miles to purchase a ticket through Ajwaa Program?
- Can I request a mileage credit after the travel is completed through Ajwaa Program?
- How can I enroll in an airline’s frequent flyer or mileage program? Can this be done through Ajwaa Program website?
- I want to travel with a pet. Can I make an arrangements for its travel through Ajwaa Program?
- How do I get a seat in the emergency exit row when booking my flight through Ajwaa Program?
- How do I make an Ajwaa flight reservation when the child’s age changes during a trip?
- Can I make travel bookings though Ajwaa Program website for unaccompanied minors?
- Can I book a travel for a child through Ajwaa Program website without including an adult passenger?
- What is the excess baggage fee?
- Are taxes and fuel surcharges included in the airline ticket price?
- What do I do if I want to remove one passenger from the booking, or re-book their flight?
- I have purchased a roundtrip ticket. Can I use only a certain segments of the ticket?